How to reach PawClerk Studio

Support email: [email protected]

What to include: your order email, the product name and version (for example Dog Groomer Business Kit v1.4), and a short description of the problem. A screenshot of an error or a broken field helps.

We can help with: files that will not open, missing pages in the ZIP, tracker formula questions, and how to insert a logo in Adobe Acrobat Reader.

We cannot: give legal, veterinary, tax or accounting advice, or customise the wording of waivers for your state or country. Please have a local professional review the templates before you use them with clients.

Response time: we aim to reply within two business days, Europe/Athens time, Monday to Friday.

Refunds: see our refund policy. Within 14 days of purchase, if a file is faulty, will not open, or is materially different from the description, and we cannot fix it, we will refund you.

Updates: if we replace a file, you can re-download the current ZIP from your Gumroad Library. We will also email customers when we are able to send product updates.

Postal address: Vasileios Pliatsikas (trading as PawClerk Studio), Trion Ierarchon 6, 731 00 Chania, Crete, Greece.